Fred Meyer Jewelers

Do I complain paid cash for a name brand watch. Also paid for the so-called extended warranty.

I sent in a watch that wasn't broken; I just wanted it refurbished. To end up waiting for a long time to get a gift card. Are you kidding me? Then the brainchild working (manager) says you can buy the same exact watch if you want.

Let me see... I sent you a watch that wasn't broken; you can't fix it (because it ain't broken), say you can't get parts for it... (didn't need any), and you offer me a chance to buy the same exact watch? I know I ain't the sharpest tool in the shed, but come on, why would I buy a watch you can't replace or fix again?

And you then insult me with a gift card that I have to spend at Fred Meyer. I think this justifies me going to my wife who works at the news station and putting this location on the front line of everyone's television.

This is not the way a professional jeweler should act. And I aim to expose this outfit immediately.

On Nov 3rd, 2021 I visited Fred Meyer in Auburn WA to do some shopping. I attempted to complete my shopping by paying for my items at a self- check out

register.

I was approached by an assistant

store manager by the name of Janis Divine

(See Pictured of her in red vest). She appeared out of no where and for no good reason at all, and just flat-out lied about my

being intoxicated, and then denied me of making my purchase based off of her lie.

Then a male employee got involved in this melee, because I asked her why was she lying on me. Because I had consumed no alcohol on that day. The male employee had no mask on his face while inside the store and everyone else did.

The next thing I know, and due to no fault of my own, this employee pulled out a "BOX CUTTER KNIFE on me in a threatening manner and told me me to leave the store. And at that moment in time I believed i was going to be "MURDERED" by this person with the "KNIFE". To add insult to injury, I was injured by the security guard featured here. When he violently smashed my camera phone into my face, so as to prevent me from taking pictures of all involved in this melee.

As he stated, when he was assaulting me he said "NO PICTURES". They all conspired to lure me outside of the store where the employee was waiting for me with the " BOX CUTTER KNIFE" in this hand to kill me. I had no weapon (s) on my person at that moment in time. The manager Janis Divine (pictured in red vest).

It's as if they had all gone"stark freaking mad". This entire melee was so ludicrous that the Auburn Police Dept. refused to respond to my plea for help when i called 911 asking them to help me, they just flat-out refused to respond. The sgt.

on duty telling me on the phone "WE'RE NOT COMING TO HELP YOU". And, can you believe this, the law firm that I hired to represent me sent them a very nice

letter, listed here. Simply asking the corporate office in Portland, OR for an explanation for their employees extremely bad behavior.

And wouldn't you know it, all we got from them were "CRICKETS" sounding-off. Why is corporate so afraid to respond to our inquiry?

Thank you

Customer Complainant

A friend and I went in to Fred Meyer Jewelers in Meridian, ID and got the hard sell from Dee Wood. She talked me in to a wedding ring and told me to wait a week for a sale that was coming up.

She made it a point to take down all my information, my fiance's info and wrote down the skew number for the ring. She told me she would call us the day before to remind us of the sale. The next week we went in to the jewelers to order the ring even though Dee had not called us like promised. When we walked in and said we were there to purchase the ring, she said WHICH ONE WAS IT?

I had tried on very similar rings that were the same or similar, so I wasn't sure and reminded her that she had taken all of my information down and had written the skew number down. Turns out she didn't have this information saved. Then she laughingly made the comment that she hadn't called any of her clients "because tomorrow was her day off." The ring needed to be sized and after an hour long process of entering our information in to the computer, we were told our pick up date for the ring would be seven days from purchase day. I hadn't received a call from them to pick it up by five pm on that day, so I called.

I explained to this man with a deep voice who had NO CUSTOMER SERVICE SKILLS, that I was calling to see if my ring had come in. He said, "well did you get a call?" WELL DID YOU GET A CALL? It was so rude how he said it. I explained that it was five pm on the day I was supposed to pick it up and no one had called.

He asked for my info and pulled it up in the computer. He said, "your promise date is today." NO *** That's why I'm calling. He said, "well we got some in this morning, let me go check." He got back on the line and told me, "it's here but you can't have it until tomorrow." SO NOT ON THE PROMISED DAY??? When I questioned this he said, "it's because of the Covid." I said I didn't understand what Covid had to do with picking up the ring on the promised day.

He said, "I don't know, we are just supposed to hold them for a day." It's so rare these days to get good customer service and have a good experience during a buying process. If you are looking for that, do NOT go to Fred Meyer Jewelers in Meridian, ID. I soooo regret giving them our business.

We were going to go ahead and buy my fiance's wedding band when we picked up my ring but there is no way we are buying anything else from there. R

I upgraded a 2nd time when I remarried in 2004. I wore my set less than a week and the first diamond fell out of my band.

They exchanged it. Since then I've had over a half dozen diamonds fall out and that many more loose. I bought the extended warranty but it was only good for 3 years! Fred Meyers remedy?

Time to upgrade again. They have changed their warranty to lifetime so if this were to happen to any jewelry, since changing to lifetime warranty, it'd be covered. They will not get another red cent from me. Last time I had THREE diamonds loose.

They sent it off and charged me $60 for each diamond to be tightened. I told them to FIX it so no more fall out. You should've seen the mess when it came back to me! I recently went to another jeweler who showed me how bad it really was under their microscope.

I WISH I knew how to get this mess fixed and could post pictures. Do not purchase jewelry at this joke of a jeweler.

Scam! These people should be jailed for the scam they are running.

They tell you the insurance covers lost, damaged, or stolen ring/diamond. After taking the ring in for its 6 month inspection/cleaning like they say to do. My wife lost her diamond after bumping her hand while in a restaurant. We take it in to have it replaced.

After waiting three weeks, we get a call from Fred meyers saying it won’t be replaced because they “think” there was tampering done to the diamond! HOW convenient... they sell you on the ring... they sell you on the insurance!!

Then what do you know. THEY WONT COVER IT! Such horrible service. Pathetic company.

DONT BUY FROM FRED MEYERS JEWELERS. now out thousands of dollars because somebody looks at a ring and simply says “ughhh yeah I think it’s been tampered with”. My wife always took great care of this ring. Always took it off while doing anything that could potentially hurt or damage the ring.

So FRUSTRATING that when something did happen and thinking “thank god we got the insurance”. Then to find out they won’t help you anyways.

This company is HORRIBLE! Won’t ever get another penny from me and hopefully every person I can warn about this place.