Most helpful review
New Reviewer

They deserve it

On Nov 3rd, 2021 I visited Fred Meyer in Auburn WA to do some shopping. I attempted to complete my shopping by paying for my items at a self- check out register. I was approached by an assistant store manager by the name of Janis Divine (See Pictured of her in red...
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ID
#3249581 Review #3249581 is a subjective opinion of poster.
Location
Seattle, Washington
Service
Customer Service Profiles Customer Care
Cons
  • Poor people skills
Preferred solution
Money!
New Reviewer

Warranty

The number you guys gave me through email has been disconnected ! I would like someone to call me as soon as possible!
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ID
#3594314 Review #3594314 is a subjective opinion of poster.
Location
Rocklin, California
Preferred solution
Let the company propose a solution
New Reviewer

Horrible Customer Service

Fred Meyer Jewelers - Horrible Customer Service
A friend and I went in to Fred Meyer Jewelers in Meridian, ID and got the hard sell from Dee Wood. She talked me in to a wedding ring and told me to wait a week for a sale that was coming up. She made it a point to take down all my information, my fiance's info and...
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ID
#2100888 Review #2100888 is a subjective opinion of poster.
Location
Meridian, Idaho
Service
Fred Meyer Jewelers Customer Care
Cons
  • Yes they are cons customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Poor customer service

My ring that my ex-husband gave me for Valentine's Day had lost one of its small diamonds. (Poor quality. This is the second time this has happened) Finally open back up due to Covid-19. Go to talk to the cashier, and she can't find me in the system. Wtf!?! Not my only ring from there with a service plan. I have had stone replacement and re-sizing done there. Tried my ph # my ex name and #. My physical paperwork was stolen when my storage unit got robbed. She said she could not help me. I asked for a phone # to call. I said there must be a glitch. She was very rude and said no glitch" and then just started at me.

User's recommendation: Go to a smaller store, not a chain, better customer service.

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1 comment
#1905978

Fred Meyer Jewelers....what a joke

ID
#2042913 Review #2042913 is a subjective opinion of poster.
Location
Renton, Washington
Pros
  • Convience
Loss
$150
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Rip off Business

I made a lay-a-way down payment on a ring in December for myself as a gift. With plans to get my ring in March, low and behold the Jewelers is closed and don't know when they will reopen with No call to Customers regarding this closure...they'll just keep your money and won't give it back. I've talked to Corporate with false promises to mail me a check and was told will do ASAP but have not received it yet and this is May now. They are Rip Off's and Deceitful. SHAME ON YOU FRED MEYER JEWELERS / LITTMAN JEWELERS!!!!Angry
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1 comment
#1860620

Resolved got check in mail

ID
#1914172 Review #1914172 is a subjective opinion of poster.
Pros
  • Smile of deceitfullness
Cons
  • Will not right their wrong
Loss
$50
Preferred solution
Full refund

Broke watch

Watch was slowing down. Needed new battery. They replaced battery. After that the watch only worked intermittently. Took it back and they suggested sending it off for repair. Researched battery replacement with the manufacturer- they stated that if you touch the “coil” with metal tweezers the mechanism can be destroyed. This seems to be what happened
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1 comment
#1746174

There's a million different things that could have happened to your watch. Every jeweler knows about the coil issue. If they touched the coil it wouldn't have worked when the battery was replaced.

ID
#1590101 Review #1590101 is a subjective opinion of poster.
Location
Fairbanks, Alaska
New Reviewer

Bought wedding ring set

Was told there would be no problem sizing down. I had my rings three weeks and diamonds fell out. This happened three times in two months. Had a custom one made and they did a shoddy job. I was told it would take five weeks to correct. I have now been seven months in and still no rings. I got my money back and will never buy jewelry from them again. All I got was we' re sorry.
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1 comment
#1746176

You got your money back after 7 months? That's actually pretty generous.

All you got was an apology? Were you expecting something else?

They were under no obligation to give you a refund after 7 months. Name another jeweler that will do that.

ID
#1585060 Review #1585060 is a subjective opinion of poster.
Location
Livonia, Michigan
Reason of review
Not as described/ advertised
Preferred solution
Full refund

Military ID

I went in to Fred Meyer to cash my check and lost my state ID so being a veteran tried using my military ID and the lady at customer service said that is not a military ID that's a department of veterans affairs ID we don't accept that ID. It's a military ID.
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1 comment
#1746177

This is the complaint section for Fred Meyer JEWELERS, not the Fred Meyer store. Thank you for your service. Maybe try your bank next time?

ID
#1485975 Review #1485975 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Fred Meyer Jewelers Customer Care
Reason of review
Poor customer service
New Reviewer

Diamonds falling out and loose everywhere

Fred Meyer Jewelers - Diamonds falling out and loose everywhere
Fred Meyer Jewelers - Diamonds falling out and loose everywhere
Fred Meyer Jewelers - Diamonds falling out and loose everywhere
Fred Meyer Jewelers - Diamonds falling out and loose everywhere
I upgraded a 2nd time when I remarried in 2004. I wore my set less than a week and the first diamond fell out of my band. They exchanged it. Since then I've had over a half dozen diamonds fall out and that many more loose. I bought the extended warranty but it was only...
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2 comments
#2107697

I agree! It's been 2 1/2 years since we got engaged and I've had 4 now going to be 5 diamonds replace and 3 in the last few months. I am beyond mad!

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ID
#1350799 Review #1350799 is a subjective opinion of poster.
Service
Fred Meyer Jewelers Ring Repair
New Reviewer

Wage review

My wife works for Fred Meyer. On days when she is scheduled for 12+ hours (!), she will take 30 minutes for lunch. Unfortunately, the company routinely deducts one hour regardless. This is convenient, as Kroger (owner of Fred Meyer/Littman Jewelers) has 400,000+...
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ID
#1297950 Review #1297950 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Blackballed!

Here is my horror story about Fred Meyer. I agreed to appraise jewelry for them in Boise, Idaho during September 2016. To insure I had proper equipment and supplies, I drove from Delaware. It took me four days . . . each way; eight 1/2 total. I was given eight...
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3 comments
#1509964

Perhaps the first anonymous comment was from someone affiliated with Fred Meyer. It seems that they prefer trolling a legitimate concern as opposed to resolving issues .

. .

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ID
#1287624 Review #1287624 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
money for compensation
New Reviewer

Resolved: Horrible!! Don’t buy at FredMeyers!

Update by user May 23, 2018

They covered all of it after all

Original review posted by user May 22, 2018
Scam! These people should be jailed for the scam they are running. They tell you the insurance covers lost, damaged, or stolen ring/diamond. After taking the ring in for its 6 month inspection/cleaning like they say to do. My wife lost...
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2 comments
#1746178

The care plan does not cover lost diamonds. The "gemstone guarantee" covers that (2 separate things) which covers the diamond if it's inspected every 6 months.

And yes, they should have replaced the diamond. Contact the home office.

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Resolved
ID
#1261400 Review #1261400 is a subjective opinion of poster.
Location
Yakima, Washington
Service
Fred Meyer Jewelers Ring Repair
Reason of review
Warranty issue
New Reviewer

Not a place for repairs

They tried to get me to pay $50 for a lost lobster claw on a $200 necklace. I left upset, but decided to give them a second chance after a few months when my wife lost a diamond out of her ring. Their estimate twice the cost of what I payed elsewhere. Before I could get the ring back, they offered a $50 coupon on the next purchase. I said OK, but then... They wanted personal information for it (income, mortgage amount, etc.). They sales lady got aggressive and tried to hold the ring as a hostage. Clearly unethical behavior. What a tarnish on the Fred Meyer name. Simply disgraceful, rude and appalling. Avoid these scammers. They are up to no good. They seem to forget that they are not the only store in town.
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1 comment
#1746183

She was trying to get you to apply for credit to get the $50. She should have been more clear.

Also lobster claws are pretty expensive even in silver. Plus they have to solder the jumpring closed which is about $30 of the cost (retail).

ID
#1242578 Review #1242578 is a subjective opinion of poster.
Location
Kent, Washington
Service
Fred Meyer Jewelers Ring Repair
Cons
  • Being treated as if i owed them something
Reason of review
Pricing issue
New Reviewer

They lie send Bill late so they charge 2o%

Got approvel no card sent made several buys all went to seperate billing with different % will nt talk or fix problem will neaver buy and advice not to buy now send be a bill for min payment 400.00 even took 1500.00 back would not but800.00 off bill
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1 comment
#1521254

How about you call the bank?... I’m sure they have the power to fix your banking needs...this isn’t something that FMJ has control over.

I think they use TD bank last time I was in so maybe give them a call and see what they can do. I’m sure they can help ya out, Good luck!

ID
#1235386 Review #1235386 is a subjective opinion of poster.
Location
Gainesville, Georgia
Reason of review
Problems with payment
New Reviewer

Damaged

Took two rings in to the CDA Idaho store to get repaired one came back with a chip in the stone the other came back with a design polished off the top of the Black Hills Gold. They did call me and told me that they're jeweler was a Black Hills Gold expert and that my...
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1 comment
#1746184

Take a picture of your jewelry with your phone befor you hand it off to anybody. They should also inspect the stones with a scope in your presence.

ID
#1235085 Review #1235085 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho
Service
Fred Meyer Jewelers Ring Repair
Reason of review
Bad quality

Fred Meyer jewelers- Meridian, Idaho

I purchased a Citizen eco-drive watch in Sept 2017 at the Eagle Island store in Meridian, Idaho. Earlier this month, January, the crystal broke with just 4 months of usage. The Citizen warranty, in small print, excludes damage to the crystal. The Fred Meyer response was not what I had expected, that I should have bought an extra warranty from the store. I do not recall an offer of an in-store warranty though I would not likely have purchased it anyway. My previous Callaway watch had lasted 10 yrs. Fred Meyer should have made it right by replacing the crystal at the est of $125. They've lost my business which has been considerable..
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2 comments
#1746190

I think it's more a Citizen issue than Fred Meyer. No watch warranty covers the crystal.

FMJ offers the watch plan that would cover the crystal but often will cost 40% of what you paid for the watch. If you wore the watch 4 months NO jeweler will guarantee you won't break the crystal.

#1449176

I get you are upset that YOU broke the crystal... but from a business standpoint there is NO obligation for FMJ to fix this for free after months of wear and tear.If they did offer to fix it for free for you then that would be BEYOND unexpected..but I wouldn’t be as disappointed as you sound that they didn’t fix it for free.

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ID
#1174707 Review #1174707 is a subjective opinion of poster.
Product
Citizen Watch Eco-drive Watch
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$125
Preferred solution
Let the company propose a solution

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