Fred Meyer Jewelers

A friend and I went in to Fred Meyer Jewelers in Meridian, ID and got the hard sell from Dee Wood. She talked me in to a wedding ring and told me to wait a week for a sale that was coming up. She made it a point to take down all my information, my fiance's info and wrote down the skew number for the ring. She told me she would call us the day before to remind us of the sale. The next week we went in to the jewelers to order the ring even though Dee had not called us like promised. When we walked in and said we were there to purchase the ring, she said WHICH ONE WAS IT? I had tried on very similar rings that were the same or similar, so I wasn't sure and reminded her that she had taken all of my information down and had written the skew number down. Turns out she didn't have this information saved. Then she laughingly made the comment that she hadn't called any of her clients "because tomorrow was her day off." The ring needed to be sized and after an hour long process of entering our information in to the computer, we were told our pick up date for the ring would be seven days from purchase day. I hadn't received a call from them to pick it up by five pm on that day, so I called. I explained to this man with a deep voice who had NO CUSTOMER SERVICE SKILLS, that I was calling to see if my ring had come in. He said, "well did you get a call?" WELL DID YOU GET A CALL? It was so rude how he said it. I explained that it was five pm on the day I was supposed to pick it up and no one had called. He asked for my info and pulled it up in the computer. He said, "your promise date is today." NO *** That's why I'm calling. He said, "well we got some in this morning, let me go check." He got back on the line and told me, "it's here but you can't have it until tomorrow." SO NOT ON THE PROMISED DAY??? When I questioned this he said, "it's because of the Covid." I said I didn't understand what Covid had to do with picking up the ring on the promised day. He said, "I don't know, we are just supposed to hold them for a day." It's so rare these days to get good customer service and have a good experience during a buying process. If you are looking for that, do NOT go to Fred Meyer Jewelers in Meridian, ID. I soooo regret giving them our business. We were going to go ahead and buy my fiance's wedding band when we picked up my ring but there is no way we are buying anything else from there. R

I upgraded a 2nd time when I remarried in 2004. I wore my set less than a week and the first diamond fell out of my band. They exchanged it. Since then I've had over a half dozen diamonds fall out and that many more loose. I bought the extended warranty but it was only good for 3 years! Fred Meyers remedy? Time to upgrade again. They have changed their warranty to lifetime so if this were to happen to any jewelry, since changing to lifetime warranty, it'd be covered. They will not get another red cent from me. Last time I had THREE diamonds loose. They sent it off and charged me $60 for each diamond to be tightened. I told them to FIX it so no more fall out. You should've seen the mess when it came back to me! I recently went to another jeweler who showed me how bad it really was under their microscope. I WISH I knew how to get this mess fixed and could post pictures. Do not purchase jewelry at this joke of a jeweler.

Scam! These people should be jailed for the scam they are running. They tell you the insurance covers lost, damaged, or stolen ring/diamond. After taking the ring in for its 6 month inspection/cleaning like they say to do. My wife lost her diamond after bumping her hand while in a restaurant. We take it in to have it replaced. After waiting three weeks, we get a call from Fred meyers saying it won’t be replaced because they “think” there was tampering done to the diamond! HOW convenient... they sell you on the ring... they sell you on the insurance!! Then what do you know. THEY WONT COVER IT! Such horrible service. Pathetic company. DONT BUY FROM FRED MEYERS JEWELERS. now out thousands of dollars because somebody looks at a ring and simply says “ughhh yeah I think it’s been tampered with”. My wife always took great care of this ring. Always took it off while doing anything that could potentially hurt or damage the ring. So FRUSTRATING that when something did happen and thinking “thank god we got the insurance”. Then to find out they won’t help you anyways. This company is HORRIBLE! Won’t ever get another penny from me and hopefully every person I can warn about this place.

Here is my horror story about Fred Meyer. I agreed to appraise jewelry for them in Boise, Idaho during September 2016. To insure I had proper equipment and supplies, I drove from Delaware. It took me four days . . . each way; eight 1/2 total. I was given eight appraisal shows. Everyone from their company appreciated my work and work ethic; I was offered to work the state of Idaho by the District manager. As it was too costly to make this trek West four times a year, I declined after saying I needed 150 shows per year to cover expenses. In the meantime, I had been offered this area (150+ shows annually) THREE SEPARATE TIMES by someone in sales who had been offered the job of "Decision-maker" for the company. (My whole contention is that when offered a job 3 separate and distinct times-two by email, one verbally-I should have been given the opportunity.) But no. Suddenly, none of my emails or texts were answered. After months of continuous contact with their event supervisor, I was "blackballed" in the industry for mentioning legal action. Contact with the company CEO lead to an email from a lawyer in their HR department denying any wrong doing. Now my once sterling credit is gone due to my lack of being hired for ANYTHING by ANYONE. My concern is that the owner of this company, Kroger, owns numerous grocery chains throughout the country, in addition to jewelry. If they are willing to treat me with such disdain, how will they treat the thousands of consumers that shop with them?

My wife works for Fred Meyer. On days when she is scheduled for 12+ hours (!), she will take 30 minutes for lunch. Unfortunately, the company routinely deducts one hour regardless. This is convenient, as Kroger (owner of Fred Meyer/Littman Jewelers) has 400,000+ employees; imagine the cost savings! For the firm, this is free money. This practice may or may not be illegal, but it CERTAINLY is amoral. Perhaps this is the basis for an active class action suit; maybe an attorney can provide the necessary answers. As the majority of their business comes from an innocent and unsuspecting public, one has to hesitate to use their products if they continue to treat their employees so poorly.

Took two rings in to the CDA Idaho store to get repaired one came back with a chip in the stone the other came back with a design polished off the top of the Black Hills Gold. They did call me and told me that they're jeweler was a Black Hills Gold expert and that my ring was old. I've managed to keep the design on there for 35 + years. And told me how I did sign for the Rings and leave the store without noting the damage. Yes that is my fault my eyes are not as good as they could be and I should be in bifocals. Do not sign for your jewelry until you look it over maybe demand the jeweler's loupe.